Participate in the HTM-panel

Why a HTM-panel?

Every year, HTM carries 130 million people to their destination by tram, RandstadRail and bus. All day long, seven days a week and for the last 150 years. That is something we are very proud of, and we hope you are satisfied with our work. However, there is always room for improvement. We would like to hear from our customers about what could be better and what would be the best way to change it.


HTM is interested in your experiences on your tram, RandstadRail and bus journeys. A number of times a year we will send you a brief questionnaire about your journey. You can even evaluate this directly online while you are on the way. Sometimes we might want to ask you about a more general HTM topic. The questionnaires are suitable for tablets and smartphones. If you would rather complete the questionnaire at home on your computer, that will be fine too. We use your answers to align our products and services better with your wishes.


HTM will not know who you are. This is because the surveys are managed and conducted by an independent market research agency called Citisens. They follow the GDPR and work in strict adherence to the professional market research agencies’ privacy codes (ICC/ESOMAR code).


Join the HTM panel, help us improve our services and, even better, have a chance at winning some fantastic prizes.


The HTM panel is implemented by Citisens

Chamber of Commerce: 53147413 | UID: 8507.67.970