The HTM Panel talks with us about the new website

The new HTM website went live on 24 March. We presented the ideas to sixteen HTM Panel members in January. The participants varied in age and were selected from nearly 300 people who had said they were interested. In a face-to-face interview that took about one hour, the participants were asked various questions and given a couple of small tasks. Some of the comments they made:

  • The new website is calmer than the old one. The homepage looks nice – calm and more professional, suitable for HTM.
  • The important parts that were mentioned most often were the journey planner and construction work/disruptions
  • Various panellists said that they use the HTM planner for journeys in The Hague but the ones from NS or OV9292 for journeys outside The Hague. They were not aware that the HTM journey planner also has information for journeys outside our transport area.

If this has made you curious, come and take a look on


The HTM panel is implemented by Citisens

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