Question and Answer

Why an HTM panel? What happens with my data? Here you will find the answers to all your questions involving the HTM panel.

Taking part = winning

We appreciate your input, which is why we regularly raffle prizes. Have a look here to see what you can win.

Thanks to you

The panel survey allows us to get a better sense of the needs and preferences of our passengers. Take a look here for some examples of what we have changed, based on this.

Moving ahead every day

Every year, HTM carries 130 million people to their destination by tram, RandstadRail and bus. All day long, seven days a week and for the last 150 years. That is something we are genuinely proud of, but we do not want to stop there. The HTM panel helps us move ahead. The results pages tell you all about the quality improvements that the panel’s input has helped to achieve.


The HTM panel is implemented by Citisens

Chamber of Commerce: 53147413 | UID: 8507.67.970