HTM is always looking for new ways to improve its service to passengers in and around The Hague. As a result, as of 1 December you may see OV stewards at stops and buses or trams.
The OV stewards travel in teams. During a journey, they check not only tickets, but also inform passengers about changes in routes or connecting travel options, for example. OV stewards are also there to help passengers at busy stops. For instance, during summer days at the stop at The Hague Central Station. They refer passengers without a valid ticket to ticket machines on the tram or bus, or sales outlets nearby. With their presence on the tram or bus, the OV steward teams monitor security. OV stewards are employed by HTM in addition to special investigating officers and security personnel.